Do You Know Who's Watching You?

Well, do you? You might be surprised....

I thought I would share this infograph I received from the guys at Wordstream, it's easy to forget just how much of your personal life is accessible through social media and this graph is a great little reminder of the importance of being 'in the know' when it comes to privacy and controlling the information you share online. (click on the graph for full view)

Infographic byWordStream Internet Marketing

Infographic byWordStream Internet Marketing

Getting Social with Virgin Media

If Twitter can make mainstream headlines, is there a place for it inside organisations? Virgin Media thinks there is, and have used Twitter to increased collaboration and engagement at their company.

Collaboration is fundamental to employee engagement in organisations today where relationships have changed; hierarchies are disappearing; knowledge is more in demand; and individuals expect employers to provide tools that allow them to communicate freely.

Technology makes it possible for employees to connect and communicate easily and quickly across functions, hierarchies, divisions and countries. This sharing of ideas, opinions and knowledge generates incredibly valuable information, vital for informed strategic decision making and, ultimately, business survival.

“Getting social” is a hot topic at Virgin Media – here's how they transformed the way they communicate and collaborate internally using social media tools and techniques.

1. Intranet - This is the main online channel used internally to communicate.
2. The Grill - This is a live online web chat, 'grilling' someone within the business. Anyone in the business can ask the individual getting 'grilled' questions, and it is a great way to get views and opinions aired and shared within the business. It is filmed and recorded for the archive.
3. Forums - These are similar to the intranet, but sit separately within the structure. Although nervous initially regarding the time it would take to manage them, the forums actually self manage themselves and have needed very little moderation. They have proved effective because they invoke different responses from different people across the business.
4. Wikis - These are information wiki's across the business. They have grown into their own micro communities, as individual sections of the business build up their own 'local' knowledge communities. These engage people differently, because they are reliant on colleagues working together to populate them with information.
5. Twitter -With over 100 offices across the UK, Twitter has enabled connections at Virgin that wouldn’t have happened before. It has opened doors for people needing answers and support on a whole variety of topics – from IT support, to finding solutions to customer problems, to tips on where to get the best beer for those travelling to other offices. They have a 'locked account' (they simply protect their tweets) that currently has 430+ people (otherwise known as “Twits”) in their online community. employees join in on everything from twitpic caption competitions to sending out top tips, (“toptwips”) to help their community keep up with the latest developments on Twitter and other social media tools.
6. Blogs - They currently have 25 blogs being written within the organisation on a wide range of subjects. They actively encourage anyone to blog and share them within the Virgin Media network.

Virgin believe there have been five real benefits from using the multitude of channels as part of their communication strategy:

• Real-time feedback on real-time communications
• Social media has revolutionised the way they are able to reach out to diverse cultures across different geographical boundaries, and link many of them together, by giving them different channels to do this.
• It has helped them move away from just being an information 'top-down' company, by instigating all these 'bottom-up' communication channels. All employees now have a voice.
• The employees can choose which way they communicate with other employees, and how they share information with each other.
• Their employees are now taking responsible for their own communications and information which they are sharing with one another. They are not waiting for Virgin Media to 'tell them something' they are now using colleagues on the network to help instead.

Have your say

Would you consider using Twitter internally to help employees collaborate and communicate? Why or why not? Virgin as a brand is young and innovative, and the corporate culture encourages experimentation of new technologies, but how would you convince leaders of a more conservative organisation to allow employees to try something like Twitter? Let us know your thoughts below!

Next Week: 10 top tips on how to begin to incorporate social media platforms into your communication strategy.

What's Your Brand Doing For You?

In a climate of skills shortages and severe competition for the best potential recruits, how do you best stand out from the crowd? An employer brand has the ability to attract and retain the right people, influence productivity, engage, motivate and innovate. Employer branding highlights the importance of taking the hiring process seriously and the rich rewards it will bring if you get it right. All employers, regardless of size, location and structure, have an employer brand, but many organisations lack the time, resources or knowledge to form a powerful strategy for their employer branding.

Good employer branding has a huge positive impact on an organisation's profile, attractiveness and strength. It's not just about about logos and clever adverts, it's about engaging with job applicants and promoting your organisation as an employer of choice, consistently through every aspect of the recruitment cycle. The way in which a candidate is treated during the recruiting process has a long lasting impact on your recruiting success and ability to attract top candidates.

In a nutshell, your employer brand is the voice and image of the communication you implement to attract and retain employees. It is what identifies you in the marketplace; it's what makes your company distinctive.

Still not convinced it matters? - Five reasons why employer branding really works:

1. Shortage of skilled labour: As the number of possible choices job seekers can make is becoming even greater in the marketplace and as globalisation impacts increasingly, employer branding strategies prove critical. Employer brands act as a psychological trigger in candidate's heads. These are very powerful triggers in the job market and can play a key role in candidate's job choice. Companies that are perceived to be attractive employers will have an easier time to recruit top talent.

2. More with less: a mantra coined during this economic downturn, there is high pressure to cut costs and increase productivity, which has made the need to get the right people in the right jobs even more crucial. Employer branding results in more successful recruitment and retention of top talent. Moreover, by properly communicating the reality of the work environment, companies are more likely to attract talent that fits their organisational culture, thus increasing the people with the right skills in the correct positions.

3. Growth & profitability: hiring and retaining top performers is essential for growth and to maintain a competitive edge. Employees who have the right skills, experience and knowledge, in relation to the critical areas of a business to drive growth, are strategically important. Bottom line, employer branding increases your profit margin.

4. Popularity: research on the talent market reveals that people want to work for companies with great reputations, and they often turn to family members, friends or colleagues for advice and approval when making a decision about which employers to consider. In addition, the consumer/corporate/employer brands are becoming intertwined. If a company is viewed as being an unpopular employer, it will consequently affect everything else and cause disequilibrium in the corporate ecosystem.

5. Strength: being an attractive employer provides a company or organisation more bargaining power, as employees will want to work for them more than anyone else, even those that have rare and in demand skills - irrespective of salary levels. In addition, good employer branding is constantly maintaining an image of being the most desirable employer, and giving the right reasons or incentives to attract the best candidates.

Remember that the actions and activities of organisations are becoming more visible due to the increasing number of people joining and posting comments on social and business networks such as Facebook, Twitter and LinkedIn. Employees and job applicants will continue ranking companies based on a higher level of internal insight into the company gained on online communities. As a result, businesses that promote good employment branding and communications will, in the long term, feature high on the “best places to work” lists and their employees will act as ambassadors of their brand. Every aspect of how prospective candidates are handled.

Of course, it is not just the communications aspect of the recruitment process that needs to reflect the employer brand. Every aspect of how prospective candidates are handled is worthy of consideration from the moment they make contact with the organisation through the selection phases to the subsequent offer or rejection. By recruiting intelligently and selectively you can better develop employee branding. Once your employees understand your brand and objectives—and buy in—they’ll be in a better position to act as ambassadors for your brand.

How the New LinkedIn Feature Could Give You the Inside Track

LinkedIn have recently introduced a new feature that enables users to follow companies they are interested in, called Company Follow. On the surface it’s a small change, but it could have major implications for both LinkedIn’s individual users and companies. Company updates will let you know about profile changes, new hires, recent departures and promotions within an organisation.

Nearly a million companies already have their company profiles on the professional networking site, and as the LinkedIn blog puts it:

“Starting today, you can be in the loop on new developments, potential business opportunities or even job opportunities by following companies of interest to you… Most importantly, this feature can deliver insights - you may be surprised at - such as the pace of hiring at your nearest competitor or the start of a whole new industry as you see web technology companies hiring geography teachers (for e.g.).”

I think it's a really smart move on LinkedIn's part. LinkedIn has always been known as the professionals social network or B2B networking playground online, so this feature makes sense. LinkedIn users can follow a company, by just selecting the Follow button on the companies profile or a member who is associated with a particular company. They'll be able to easily view the companies they are following and they will also receive recommendations on companies they might be interested in following.

So,where do you begin? Here's a few tips to get you started...

Companies

Companies use LinkedIn for various ways such as building a community, gaining new talent, or watching its competition. The Company Follow feature will ensure greater success for using LinkedIn to it’s fullest potential.

1. A new stream of followers and potential employee opportunity can be built. There is no restriction on the amount of companies a person can follow allowing a followers to build.

2. Pay attention to the competition. If anyone can follow you so can any company so know who is paying attention to you.

3. They said what? Know what the conversations surrounding your business are whether you like it or not. It’s better to know than not.

4. Keep your employees happy. By following your competitors you will know if they are in need of someone who could be found in your company. This provides you with an unique opportunity to keep your employees happy in ways that matter most.

5. Follow freely. You won’t be blocked so follow your competitor to protect your company and find ,if needed, new employees.

6.You may want to keep an even closer eye on what information you and your employees put on LinkedIn now – it was changes to profiles there that revealed that Apple had bought Intrinsity, and that was even before the introduction of this feature.)

Job Seekers

1.Be selective of the companies you follow. It’s imperative to follow companies where you will be of greatest value and that have a good reputation.

2.Discover what hidden jobs these companies may have by staying current its news.

3.Who’s coming and going? Find out what jobs are opening or closing and why.

4.Promotions. A friendly congratulations to an employee receiving a promotion can garner itself into a beneficial networking relationship.

5. Know what “Top Dogs” have joined with the company. By knowing what Executives or Senior Managers have joined you can insight into what the company is doing, accomplishing, or needing, which could be window of opportunity.